Furnished Over 550,000+ Homes Trusted Since 1999

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PICKET&RAIL General Terms and Conditions of Sales

  1. Description of Products
    • This warranty is specific for furniture products including baby and kids furniture.
    • Home accessories are not covered by this Warranty.
    • Baby products are covered by the original manufacturer's or distributor's warranty.
    • Baby beddings and consumables are not covered by this Warranty.
    • All products available for purchase are described on their specific product page on the website or brochures of PICKET&RAIL (the ‘Company’). Products sold are for residential use.
    • The Company reserves the right to amend the specifications of products, their prices, packaging and any associated services at any time without prior notice in accordance with Company’s policy.
    • The Company does not guarantee that the images displayed on website or brochures are 100% accurate representations of the actual products and the specifications including colors, size and other details. 


  1. Prices
    • All prices stated on the website and in this context are in Singapore dollars.
    • All prices stated on the website and in this context are inclusive of Goods & Services Tax (GST).
    • All prices stated are subject to changes at the discretion of the Company at any time without prior notice.
    • All prices are strictly based on self-collection at the Company’s warehouse located at 25 Tagore Lane, Unit #01-04, Singapore G Building S(787602) only unless otherwise stated.
    • Prices do not include delivery, assembly or installation charges unless otherwise stated.


  1. Delivery, Assembly & Installation
    • Customer is required to pay any outstanding payment prior to delivery or execution of service.
    • Customer is requested to contact the Company’s Customer Service representatives at least three (3) days in advance of the scheduled delivery date for any changes including changes of delivery date, time, address or any other requests for services.
    • The Customer is responsible to ensure his full ability to receive the products before/after the purchase and is fully responsible to ensure that the products purchased will be delivered and movable freely within the areas including the rooms of choice, doors, stairs, doorways and other obstacles due to which the deliveries are deemed not to be properly carried out within the premises. The Customer is fully liable for all additional charges or costs due to the occurrence thereof.
    • The Customer shall be fully responsible for any missed deliveries due to wrong/inaccurate information given by the Customer.
    • The Customer acknowledges and accepts that all indent-order purchases shall be subject to the minimum lead time stipulated by the Company upon the point of transactions or the subsequent communications.
    • The Customer is responsible for the inspection and measurement of the size of lifts, height limits of car park gantry barriers and availability of loading bay areas for loading and unloading of goods and duly informing the Company via email, call or text to ensure smooth delivery. There will be additional fees for manual deliveries up/down staircases and dismantling of goods to fit into building lifts and staircases. The prices will be quoted separately and are to be paid in full before the commencement of any manual delivery.
    • The Company's delivery service excludes the dismantling or disposal of any existing fixtures, shifting of products or fragile objects or plants, cleaning of existing debris, scaffolding or electrical and mechanical works.
    • The delivery dates requested by the Customer during the online purchases procedure or indicated on printed or written invoices are not contractually binding. The final delivery date and time shall be subject to the Company’s instruction upon further communications with the Customer.
    • The delivery services with no assembly are at the basic rate of $90.00 per visit per location (from Mondays to Fridays, from 10am to 6pm, except public holidays). The delivery services with assembly are $150.00 per visit per location.
    • Delivery service without assembly/installation on Saturdays or outside the normal operating hours is at $150.00 per visit per location. The delivery services with assembly is at $200.00 per visit per location. There are no standard deliveries on Sundays & Public Holidays.
    • Additional charges may apply for remote or difficult location that are deemed to require special attention (for example, the Sentosa Island, Jurong Island, military or government offices, airport, KINS, etc). The prices will be quoted separately and are to be paid in full before the commencement.
    • In the event of any missed deliveries due to the Customer or his appointed representative is not present on the scheduled date or time of delivery, the Customer shall be fully responsible for the rearrangement of delivery. Such rearrangement shall be considered as new delivery and subject to all applicable charges stipulated in this terms and conditions.
    • Pre-assembled items may not be in its original packaging during the delivery.
    • All services charges are non-refundable under any circumstances.
    • For Customer who purchases products that require services from the Company to mount and install onto walls/ceiling, the service is chargeable at $150.00 apiece. The Customer is responsible to inform prior to the commencement of any or all hidden wiring, hidden cables, hidden pipes, strength of wall and any other related matters via writing, email, text or call. The Company will not be responsible for any damages should the Customer fails to duly inform of such instances in advance.
    • Customer is required to provide adequate space for the Company’s personnel to work, otherwise where the installations or assembly will not proceed. Customer shall be liable for any injury sustained by the Company’s personnel in this scenario.
    • The Customer shall be responsible for the safety of the Company’s delivery/installation personnel in vicinity of the Customer’s premises.


  1. Entitlement to theProducts
    • The Company shall remain in title to and possession of the products till full payment for the purchased item(s), including service charges.
    • Products held by the Company on behalf of the Customer beyond 30 days from the scheduled date of self collection or delivery will be charged at $20.00 per day thereafter for each individual piece of products, up to a maximum period of 45 days, exceeding which the Customer shall be deemed to have accepted the delivery scheduled by the Company regardless of any circumstances, or the forfeiture of the Customer’s entitlement to the products purchased.


  1.  Rightto Reject an Order
    • The Company reserves the right to reject any order that is due to data entry error or for any other reason without liability or compensation to the Customer. This includes all cases of “zero” priced items and genuine errors. The Company will refund the Customer for all such cases.


  1. Vouchers
    • Vouchers of any kind, similar or otherwise, cannot be used in combination with each other.
    • Vouchers automatically expire after 180 days from the date of issuance, unless stated otherwise.
    • All Company’s vouchers issued by third parties will adhere strictly to the Company’s terms and conditions.


  1. Limits to Customer Claims
    • All Customer’s claims are strictly limited to, and shall not exceed, the price of the purchased item(s) in question.
    • The Company will not be liable for any injury, loss or damage whatsoever that may occur through the misuse, alteration or faulty assembly of any of its products.


  1. Refund & Cancellation
    • All purchases are non-refundable and non-exchangeable without any reasonable grounds.
    • We are unable to accomodate returns / exchanges / refunds for the following items:
      • Item marked as "Clearance" or specified as "As-Is"
      • Any form of Display item(s)
      • Any items described as "Customized", "Custom", Made to Order" or "Indent"
      • All mattresses and used bedding items including bedsheets, pillows, pillow covers and such.
    • Damages caused by the Customer due to, including but not limited to, abuse, misuse, improper maintenance, inappropriate storage or unauthorized repairs shall void the Warranty with immediate effect. The Company shall not be liable for any consequential or incidental damages.
    • All indent-order and customized purchase order are non-cancellable, non-exchangeable and non refundable upon the point of confirmations.
    • A 30% restocking fee will be imposed for per returned item(s); this restocking fee will be deducted from your refund.
    • Refund amount will be based on the following formula: Purchase Price - Restocking Fee = Refunded Amount (SGD$).
    • Restocking fee is also applicable for when is you wish to return item(s) in order to place another order.


  1. Structural Warranty
    • This Warranty is specific and non-transferrable. Transference of the entitlement to the products from the original recipients to any other third parties will automatically void the Warranty.
    • This Warranty does not cover use of the furniture in a commercial environment.
    • This Warranty is for the structure of the product. The Warranty does not cover surface wear and tear and minor cosmetic defects. The Warranty's scope is only within industry or regulatory accepted levels of quality.
    • Where the products are hand-made and made of nature material with certain inherent imperfections, including but not limited to minor discoloration, scar marks, irregular thickness, non-linear stitching and unevenness of the wooden surface, does not constitute defects. Customer acknowledges and accepts that he is fully aware of such variations and imperfections upon purchase.
    • Regular-priced items enjoy a three (3)-year Limited Structural Warranty effective from the date of delivery of the product, unless otherwise stated.
    • Office Chairs enjoy a 6 month Limited Structural Warranty effective from the date of delivery of the product, unless otherwise stated.
    • This Warranty does not cover the occurrence of loose joints or wear and tear. If a purchased product is deemed to be irreparable or irreplaceable, an equivalent product or a model with similar functions will be offered or a Company cash voucher of the discounted value of the product on the straight-line depreciation basis over the lifespan of the warranty issued. This Warranty does not cover DIY products (Do it yourself or Ready-to-Assemble), commercial-use products and accessories such as clocks and lamps.
    • This Warranty does not cover clearance, “As Is” items, display items and items sold in Warehouse Sales, Carousel app items distributed by third parties (non Picket&Rail branded or distributed) and items sold at any other promotional events or road shows.
    • Replacement products will only carry the remaining term of the original Warranty.
    • Replacement products for a Warranty claim may not be brand new.
    • Replacing the products under valid Warranty may take up to 12 weeks.
    • Service charge of $150.00 per visit per location during the Warranty period except for Picket&Rail Reward Members for the first fourteen (14) days after delivery.
    • Free gifts are not covered by a warranty.
    • Unless otherwise stated, the free mattresses and mattress of discounted price shall have only a One (1) Year Limited Parts Warranty, regardless of what is stated in any pre-packed Warranty card. On-site visits during this Warranty period are chargeable. The Warranty does not cover the sleeping surfaces of mattresses and the occurrence of wear and tear.
    • The Company has the right to inspect the products concerned upon receiving the Warranty claim. Failure or denial to provide adequate accesses will automatically void the Warranty.
    • The Company’s Warranty does not cover the consumables including but not limited to wallpaper, bed platforms, bed slats and services.
    • Free gifts are not covered by the Warranty.
    • Customer shall be responsible to provide necessary documents including clear copy of photographs and invoices before the site visits can be scheduled by the Company.
    • The Furniture may require the occasional tightening of bolts and screws by the Customer. The loosening of bolts from normal use does not constitute a defect.
    • The Warranty will be automatically void in the event of unauthorized actions or attempt of such actions towards the Products without the consent from the Company, including but not limited to the (a) alterations (b) dismantling, relocation or removal of any parts from the Products no matter whether they are accessible to the public or the Company’s authorized personnel only.


  1. Fully Informed
    • Customer accepts and acknowledges that he is fully informed of the following:
    • Company employees have the right to work in a safe and non-abusive environment. Customer who displays inappropriate behavior towards our staff or fails to provide a safe working environment will not be entertained and the Warranty shall be voided.
    • For customized, made on demand and indent order products, there will be a minimum lead time of 8 to 12 weeks depending on the availability, type and quantity of the products. Delays might occur due to material shortages, shipping issues, inclement weather or acts of God affecting certain manufacturing and logistics processes. Customer is still fully liable for the full payment of the goods.
    • Certain products will not have full or any finish on certain surfaces and parts of products, including but not limited to the bases of table tops and legs, the backs of chests, the tops of wardrobes, the bottoms of drawers, and bed slats. It shall not be deemed as defects under the situation including but not limited to the following:
    • Fiber glass and polished stainless steel products shall be expected to have minor scratches and undulations. These do not constitute defects.
    • Irregular stitching that might be found on sofas and armchairs does not constitute defect. Alignment and accuracy of stitching and other such irregularities are normal for handcrafted products.
    • Leathers and fabrics most commonly used in this program are wool, viscose, nylon and genuine cowhide leather. Customer is solely responsible for ensuring that he is not allergic to such materials before the transactions. The Company bears no responsibility for such claims.
    • The Company uses cardboard and other materials in the packaging for most of its products. These materials may occasionally cause “micro scratches” to the surface of products. These scratches are usually touched up by the delivery/service team on the day of delivery. Such scratches do not constitute as defects.
    • The random nature such as colour, grain and texture of the product material has variations. Aging and use will also affect the colour and texture of products. Such does not constitute defects. Colour tone differences such as leather products do not constitute as defects.
    • Newly assembled/installed products such as tables and chairs may not rest flush with the floor immediately. The products will gradually level out after a period of approximately 3 to 14 days of use.
    • Newly unpacked sofas, upholstered products and mattresses might have crumpled lines, indentations and depressions. These will lessen in appearance over time. These do not constitute as defects.
    • Similar models or materials bought at different times will have certain level of variations and may not match the products previously purchased. These variations do not constitute as defects.


  1. Goods Soldas Clearanceor “As Is”
    • Goods sold at promotional events, sold “As-Is”, as floor samples, or surplus in display items may have inherent cosmetic defects and may not have an appearance of being brand new. The Customer is fully aware of that these cosmetic defects upon transactions and that the price discounts in the invoices reflect this acknowledgement.


  1. Rightto Adjust Prices
    • The Company reserves the right to adjust the prices of the products and services without prior notice.
    • Prices displayed in the showrooms may differ from other public displays by the Company.


  1. Disclaimers
    • The Company’s replica products are not manufactured by or affiliated with the original designers, manufacturers or distributors, including but not limited to Herman Miller, Charles and Ray Eames, Knoll, Fritz Hansen, Flos, Studio Italia, Giogali, Artemide S.p.A., Futura S.r.I., Tolix or Xavier Pauchard.


  1. Data Protection Notice
    1. This Data Protection Notice (“Notice”) sets out the basis which Picket&Rail Holdings Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
      1. As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
      2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
      3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits). COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
      4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
      5. We may collect and use your personal data for any or all of the following purposes: (a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you; (b) verifying your identity; (c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; (d) managing your relationship with us; (e) processing payment or credit transactions; (f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions; (g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; (h) any other purposes for which you have provided the information; (i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and (j) any other incidental business purposes related to or in connection with the above.
      6. We may disclose your personal data: (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
      7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
      1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at customerservice@picketandrail.com.
      2. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
      3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
      4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws. 


  1. Entire Agreement
    • This agreement contains the entire understanding of the parties and there are no commitments, agreements, or understandings between the parties other than those expressly set forth herein. This agreement shall not be altered, waived, modified or amended except in writing signed by the parties hereto and notarized.


  1. Custom Companion Cabinet for Baby Cot (BC4) SafetyPrecautions 
    • It is recommended to store only small soft items above the baby cot such as tissues, wipes, soft toys, clothes, pillows, bedding, silicone items, and fabrics in the storage compartments above.
    • Do not store sharp,hard or heavy objects such as scissors, nailclippers, glass bottles, and jugsin the storage compartments above, especially open shelves.
    • Always check to ensure that the BC4 issecured to the wall. Ifyouencounter any shakiness, please call us for advice ortake action to resolve the problem as soon as possible.
    • Do notorganize your cabinet whileyourbaby is in the cot below. This prevents accidental injuries and death from items falling from above.
    • Do not remove or place heavy objects whileyourbaby is in the cot below.Place your baby in another safe place before organizing.
    • Do not place tall objects near the edges of the shelf to avoid the items toppling over. Store behind closed shelves or remove them completely.
    • Use high quality, heavy-duty double-sided tapeto secure hard tissue boxes,containers, and humidifiers.
    • Do not overfill the cabinets and shelvesabove as it increases the risk of items fallingontoyourbaby.