PICKET&RAIL General Terms and Conditions of Sales

1. Description of Products
   • All products offered by the Company are described through their respective product pages, catalogues, quotations or other official sales materials. Products are intended for normal residential use unless otherwise expressly specified.
   • Product photographs, illustrations, digital renderings, colour samples, showroom displays and other visual representations are provided for reference purposes. Actual products may exhibit reasonable variations in colour, texture, proportions, finishes and appearance due to lighting conditions, display settings, materials and manufacturing processes.
   • Product dimensions, specifications and other measurements are provided based on the Company's published information and may be subject to reasonable manufacturing tolerances. Such variations shall be assessed in accordance with Section 10 of these Terms & Conditions.
   • The Company reserves the right to modify, improve or discontinue product designs, specifications, materials, finishes, packaging and features without prior notice. Changes to confirmed orders that materially affect the agreed product specifications shall be communicated to the Customer for approval.
   • Product availability, configurations, materials, finishes and optional features may vary between models, production batches and sales channels. Customers are responsible for confirming their selected product specifications and configurations before order confirmation.
   • Any accessories, decorative items or supplementary products shown in photographs, showroom displays or promotional materials are for illustrative purposes and are not included in the purchase unless expressly specified.
   • Eligible furniture and mattress products are covered by the applicable product warranty, subject to the coverage, exclusions and conditions specified in Section 9 or the relevant product documentation. Home accessories, bedding, consumables and other excluded categories are not covered by the Limited Structural Warranty unless expressly stated.
     

2. Prices
   • All prices displayed by the Company are in Singapore Dollars (SGD) and inclusive of the prevailing Goods & Services Tax (GST), unless otherwise expressly stated for transactions where different tax treatment applies.
   • The Company reserves the right to revise product prices, promotional offers, discounts and service charges at its discretion without prior notice. Such revisions shall apply to future transactions and shall not affect confirmed orders, except where amendments are mutually agreed or otherwise provided for under these Terms & Conditions.
   • Prices displayed on the Company's website, in showrooms, promotional materials or other sales channels may differ due to channel-specific promotions, prevailing offers or pricing adjustments. The applicable purchase price shall be the price confirmed by the Company at the time of order confirmation.
     
   • The total purchase price, including any agreed delivery, assembly, installation or other services, shall be confirmed with the Customer before order confirmation.
   • Prices for customized, made-to-order or specially configured products are based on the specifications, dimensions, materials, finishes and other requirements agreed at the time of order confirmation. Subsequent changes requested by the Customer may result in additional charges, subject to the Company's assessment and the Customer's approval.
   • Quotations and promotional offers are valid only for the period specified and may be withdrawn or revised before order confirmation. Discounts, vouchers and promotional benefits are subject to their respective terms and eligibility requirements.
   • Genuine pricing errors, incorrect product listings or system-related discrepancies shall be handled in accordance with Section 5 — Right to Reject an Order.
     

3. Delivery, Assembly & Installation
   • All outstanding payments, including applicable delivery, assembly, installation and other service charges, must be settled in full before the scheduled delivery or commencement of services, unless otherwise agreed in writing.
   • Customers are responsible for ensuring that purchased products can be safely transported, delivered and installed at the designated premises. This includes verifying the dimensions and accessibility of doorways, corridors, staircases, lifts, entrances, loading bays, car park height restrictions and other access points.
   • Customers shall be responsible for providing accurate delivery addresses, contact information, site measurements, access instructions and other relevant details necessary for the successful delivery or installation of purchased products.
   • Any additional costs arising from inaccurate or incomplete information, restricted access, unsuitable delivery conditions, or the need for additional manpower, equipment, dismantling or alternative delivery arrangements shall be borne by the Customer. Such additional services shall be subject to the Company's assessment and applicable charges.
   • Customers must notify the Company of any requested changes to scheduled delivery dates, times, locations or service arrangements at least three (3) days before the confirmed appointment. All changes are subject to availability and the Company's approval.
   • Delivery dates and times indicated on quotations, invoices or order confirmations are estimates unless expressly confirmed as fixed appointments. The Company shall make reasonable efforts to fulfil agreed schedules and notify Customers of material changes or delays.
   • Customized, made-to-order and indent-order products are subject to varying manufacturing, procurement, shipping and delivery schedules. Any estimated lead times communicated by the Company are indicative and may be revised according to production capacity, material availability, manufacturing requirements, international logistics, customs clearance and prevailing supply chain conditions.
   • The Company shall make reasonable efforts to fulfil orders within the estimated timeframe. Delays arising from manufacturing disruptions, material shortages, shipping congestion, customs procedures, adverse weather, regulatory restrictions or other circumstances beyond the Company's reasonable control may result in revised delivery schedules. The Company shall communicate material delays and provide updated estimates where reasonably available.
     
   • Standard delivery without assembly is chargeable at S$90 per visit per location from Monday to Friday, between 10:00 AM and 6:00 PM, excluding Public Holidays. Delivery with assembly is chargeable at S$150 per visit per location during the same period.
   • Delivery without assembly on Saturdays or outside normal operating hours is chargeable at S$150 per visit per location. Delivery with assembly during these periods is chargeable at S$200 per visit per location. Standard delivery services are not available on Sundays and Public Holidays.
   • Additional charges may apply to remote, restricted or difficult-to-access locations, including Sentosa Island, Jurong Island, airports, military or government premises, and developments with restrictive delivery or access requirements. Additional manpower, stair-carrying, dismantling, special equipment or other arrangements shall be quoted separately and must be paid before the relevant services commence.
   • Customers or their authorised representatives must be present at the designated premises during the scheduled delivery or installation appointment. Failure to provide access, receive the products or fulfil agreed delivery arrangements may result in the appointment being classified as a missed delivery.
   • Missed deliveries, unsuccessful service appointments or rescheduling arising from the Customer's absence, incorrect information, restricted access or failure to prepare the premises shall be subject to additional delivery or service charges. Any subsequent appointment shall be treated as a new service visit.
   • Delivery and installation services do not include dismantling or disposal of existing furniture and fixtures, relocation of furniture or personal belongings, removal of fragile objects or plants, extensive cleaning, scaffolding, or electrical, plumbing and mechanical works, unless expressly included in the agreed scope of services.
   • Wall-mounted or ceiling-mounted installations are subject to an installation charge of S$150 per item, unless otherwise quoted. The Customer is responsible for ensuring that the intended mounting surfaces are suitable and for disclosing relevant structural conditions and concealed services.
   • Customers must inform the Company in advance of any concealed electrical wiring, plumbing, gas pipes, air-conditioning conduits, waterproofing systems, structural weaknesses or other hidden installations that may affect drilling, mounting or installation works. The Company shall not be responsible for damage arising from undisclosed or inaccurately identified concealed services or pre-existing defects, except to the extent caused by the Company's own negligence or failure to exercise reasonable care.
   • The Company reserves the right to decline, suspend or modify installation works where walls, ceilings, floors or other structural surfaces are considered unsuitable or unsafe for the intended installation. Additional reinforcement, remedial preparation or specialist works shall be the Customer's responsibility unless expressly included in the agreed scope.
   • Customers are responsible for ensuring that installation areas are reasonably accessible, clear of obstructions and safe for personnel to perform the agreed works. The Company reserves the right to suspend or reschedule services where adequate working space, access or safe conditions are not provided. Additional costs reasonably arising from such circumstances may be charged to the Customer.
   • Installation of furniture and built-in cabinetry may be affected by existing floor levels, wall alignment, ceiling irregularities, structural deviations and other site conditions. Reasonable adjustments and installation tolerances shall be assessed in accordance with Section 10 of these Terms & Conditions.
   • Any additional works, alterations or services requested by the Customer beyond the original agreed scope shall be subject to the Company's approval, additional charges and revised scheduling where necessary.
   • Products requiring partial or complete pre-assembly before delivery may not be transported or delivered in their original factory packaging. The absence of original packaging shall not, by itself, constitute a product defect or grounds for rejection.
   • Customers or their authorised representatives are responsible for inspecting delivered products and reporting any visible damage, missing items or discrepancies within a reasonable period. Where practicable, such matters should be recorded during delivery or installation. A delivery acknowledgement confirms receipt of the products but does not constitute a waiver of rights relating to defects that could not reasonably have been identified at the time.
   • Delivery, assembly and installation charges are non-refundable once the respective services have been performed, except where a refund is required due to the Company's failure to fulfil its obligations or another legally recognised ground.
   • The Company shall not be responsible for additional costs, delays or losses arising from the Customer's failure to provide accurate information, suitable access, adequate site preparation or necessary approvals, except to the extent attributable to the Company's own acts or omissions.
     

4. Entitlement to the Products
   • Ownership and title to all purchased products shall remain with the Company until full payment of the purchase price and all applicable charges has been received. The Company reserves the right to withhold delivery or collection of products pending full payment.
   • Customers are responsible for arranging and accepting delivery or collection of their purchased products within thirty (30) days from the date the Company notifies them that the products are ready for delivery or collection, unless otherwise agreed in writing.
   • Products held by the Company beyond the thirty (30)-day complimentary storage period due to the Customer's delay or failure to arrange delivery or collection shall incur a storage charge of S$20 per day for each individual product, commencing from the thirty-first (31st) day.
   • Storage charges shall continue to accumulate until the products are collected, delivered or otherwise dealt with in accordance with these Terms & Conditions. The Customer shall remain responsible for all applicable storage charges and reasonable additional costs arising from prolonged storage, handling or rearrangement of delivery.
   • Where products remain uncollected for more than forty-five (45) additional days following the expiry of the complimentary storage period, the Company reserves the right to issue a final written notice requiring the Customer to arrange delivery or collection and settle outstanding charges within fourteen (14) days.
   • If the Customer fails to comply with the final notice, the Company reserves the right to take further action available under law, including transferring products to external storage or arranging resale or disposal where legally authorised. The Customer shall remain responsible for recoverable storage, handling and other reasonable costs arising from the failure to accept delivery or collection. Any proceeds from resale shall be accounted for in accordance with the Company's legal obligations.
   • The Company shall exercise reasonable care while products remain in its custody. Storage charges shall not apply to delays attributable to the Company or circumstances where the Customer is lawfully entitled to reject or defer acceptance of the products.
   • Any request to postpone, reschedule or amend delivery arrangements shall be subject to the Company's approval and the applicable delivery and service charges specified in Section 3.
     

5. Right To Reject an Order
   • The Company reserves the right to reject or decline any order before confirmation, including orders affected by product unavailability, incorrect pricing, data entry errors, technical or system errors, unsuccessful payment verification, suspected fraudulent transactions or other circumstances preventing the Company from fulfilling the order.
   • All product listings, quotations, descriptions and prices are subject to verification before order confirmation. Genuine clerical, technical or administrative errors, including products displayed at zero or manifestly incorrect prices, shall not constitute an intentional offer by the Company.
   • Where a genuine and material pricing, product description or order processing error is discovered after order confirmation, the Company reserves the right to notify the Customer and propose corrected terms or, where the circumstances justify cancellation, cancel the affected order and refund the amount paid.
   • Where a confirmed order cannot be fulfilled due to product discontinuation, supply constraints or circumstances beyond the Company's reasonable control, the Company may offer an alternative product or revised fulfilment arrangement, subject to the Customer's agreement.
   • Where an order is rejected or cancelled by the Company before fulfilment, payments received for the affected and undelivered products, together with any associated services not performed, shall be refunded without cancellation or restocking charges.
   • The Company shall notify the Customer of any order rejection or cancellation within a reasonable period after becoming aware of the relevant circumstances.
     

6. Vouchers
   • All vouchers issued or authorised by the Company are subject to the redemption conditions, eligibility requirements and restrictions specified at the time of issuance.
   • Vouchers of any kind cannot be combined or used in conjunction with other vouchers in the same transaction, unless expressly authorised by the Company.
   • All vouchers expire one hundred and eighty (180) days from the date of issuance, unless a different validity period is expressly stated. Expired vouchers shall not be accepted for redemption or extended without the Company's written approval.
   • Vouchers are not exchangeable for cash and cannot be applied retrospectively to completed purchases.
   • Vouchers issued or distributed through third-party platforms, promotional partners or other authorised channels remain subject to the Company's Terms & Conditions and any additional conditions specified for the relevant promotion.
   • The Company reserves the right to reject vouchers that are expired, invalid, duplicated, altered, obtained through unauthorised channels or otherwise used contrary to their stated conditions.
     

7. Limits to Customer Claims
   
   • The Company's total aggregate liability arising from or relating to any product or service shall be limited to the actual purchase price paid by the Customer for the specific product or service giving rise to the claim, subject to the exclusions from this limitation stated below.
   • The Company shall not be liable for indirect, incidental, special or consequential losses, including loss of income, business opportunities, anticipated savings or other financial losses arising from the purchase, delivery, installation, use or performance of its products or services.
   • The Company shall not be liable for any injury, loss or damage to the extent caused by the Customer's misuse, abuse, negligence, improper handling, overloading, unauthorised modifications, faulty self-assembly, improper maintenance or use of products contrary to their intended purpose.
   • The Company shall not be responsible for damage to surrounding property, fixtures, fittings or other belongings arising from pre-existing structural conditions, concealed defects, inaccurate information provided by the Customer or circumstances beyond the Company's reasonable control, except where caused by the Company's negligence or breach of duty.
   • Customers are responsible for taking reasonable precautions to prevent further damage or loss upon discovering a suspected defect or safety concern. Continued use of a product known to be unsafe, or failure to take reasonable steps to mitigate further damage, may be taken into consideration when assessing any claim.
   • The Company reserves the right to inspect and assess any reported defect, damage or loss and to request reasonable supporting documentation before determining the appropriate course of action.
   • Nothing in this section excludes or restricts liability for death or personal injury resulting from the Company's negligence, fraud, or any liability or statutory consumer remedy that cannot lawfully be excluded or restricted.

8. Refund & Cancellation
   • All sales are considered final upon order confirmation. The Company does not accept refunds, exchanges, returns or cancellations arising from a change of mind, personal preferences, incorrect product selection or other reasons unrelated to product defects or contractual non-conformity.
   • Customers are responsible for reviewing and confirming all product specifications, dimensions, colours, finishes, quantities and order details before completing their purchases. Any subsequent requests for amendments shall be subject to the Company's approval and may incur additional charges.
   • All customized, made-to-order, indent-order and specially procured products are strictly non-cancellable, non-refundable and non-exchangeable once the order has been confirmed, except where otherwise required by applicable law. This applies regardless of whether manufacturing, procurement or delivery has commenced.
   • The Company does not offer discretionary returns, refunds or exchanges for the following products:
     • Clearance, promotional clearance or "As-Is" items.
     • Display units, floor samples and ex-display products.
     • Customized, made-to-order or indent-order products.
     • Mattresses, bedding products, pillows and other hygiene-sensitive items.
     • Products that have been used, altered, damaged or improperly handled following delivery.
       
   • Notwithstanding the above, the Company may, at its sole discretion, approve a return, exchange or cancellation request as a goodwill arrangement. Such approval must be expressly communicated by the Company and shall not establish any obligation to approve similar requests in the future.
   • All discretionary returns must receive prior authorization from the Company. Returned products must be complete, in acceptable condition and accompanied by proof of purchase. The Company reserves the right to inspect the products and reject discretionary returns that do not meet the agreed return conditions.
   • A 50% restocking fee, calculated on the actual purchase price paid for each returned product, shall apply to discretionary returns accepted by the Company. The fee covers the costs associated with handling, inspection, administration, storage, repackaging and returning products to inventory.
   • The restocking fee shall also apply where a Customer requests to return or exchange an existing purchase for the purpose of purchasing another product, unless expressly waived by the Company.

9. Limited Structural Warranty
   • Regular-priced furniture products are covered by a three (3)-year Limited Structural Warranty commencing from the date of delivery, unless otherwise stated on the Invoice or applicable product documentation. The Company's three (3)-year Limited Structural Warranty covers eligible replacement parts and repair labour. Transportation, on-site attendance and inspection services are separately chargeable and are not included as complimentary services under this additional Warranty.
   • This Warranty is provided exclusively to the original purchaser and is non-transferable. It applies to products used for normal residential purposes only, unless otherwise expressly specified. Commercial, institutional or other non-residential usage is excluded from this Warranty.
   • The Warranty covers manufacturing defects affecting the structural integrity and load-bearing components of the product under normal and intended use. Coverage is limited to defects arising from materials or workmanship and does not extend to normal wear and tear, cosmetic imperfections or characteristics within the acceptable manufacturing tolerances described in Section 10.
   • The main reclining mechanism of an electric recliner is considered a covered structural component. Other movable or adjustable components, including manual headrests, adjustable armrests and similar mechanisms, are excluded unless expressly covered under a separate product warranty.
   • Electrical adaptors, electrical ports or accessories and damage to electrical components caused by lightning, power surges, improper electrical connections or external electrical faults are excluded from Warranty coverage.
   • Damage resulting from misuse, abuse, overloading, improper handling, accidental impact, unauthorised modifications, inappropriate storage, improper maintenance or repairs undertaken by unauthorised parties is excluded from this Warranty. Damage caused by sitting, standing, jumping or applying excessive pressure on movable armrests, headrests and other components not designed for weight-bearing purposes is similarly excluded.
   • Normal loosening of screws, bolts, fasteners and adjustable components resulting from regular usage is considered routine maintenance and does not constitute a manufacturing defect. Customers are responsible for reasonable periodic tightening and adjustments where necessary.
   • This Warranty does not cover consumables, surface treatments, wallpaper, non-structural accessories, decorative components and services, unless otherwise expressly stated. Structural defects affecting covered components shall remain subject to the applicable Warranty.
   • Self-assemble products, clearance items, display units, products sold on an "As-Is" basis, free gifts and products sold through promotional events are excluded from this Limited Structural Warranty unless otherwise expressly stated at the time of purchase. Products supplied through unauthorised third-party channels are similarly excluded.
   • All Warranty claims are subject to preliminary evaluation, inspection and verification by the Company. Customers may be required to provide proof of purchase, relevant photographs or videos, descriptions of the reported issue and reasonable access to the product for assessment. The Company reserves the right to defer processing claims where sufficient information or access has not been provided.
   • All requests for on-site warranty inspections, assessments, repairs or servicing are subject to preliminary evaluation by the Company. An on-site visit shall be arranged where the Company determines that physical inspection or servicing is reasonably necessary.
   • All on-site inspections, assessments, repairs and servicing under the Limited Structural Warranty are subject to aTransport and Attendance Charge of S$180 per visit per location, payable in advance. This charge covers transportation, deployment of service personnel and on-site assessment, irrespective of whether repair works are subsequently undertaken.
   • The Transport and Attendance Charge is a separate service fee and shall not be waived or credited against repair costs merely because the reported issue is subsequently confirmed to fall within the Company's Limited Structural Warranty.
   • The Transport and Attendance Charge shall be waived for qualifying Warranty issues reported within fourteen (14) days following delivery, provided the issue is verified as covered. This contractual waiver does not apply to self-assembled products, self-collection purchases or individual products valued below S$300, without prejudice to any applicable statutory rights.
   • For eligible repairs completed under this Warranty, the Transport and Attendance Charge shall also be waived for repair-related issues reported within fourteen (14) days following completion of the repair, provided the reported issue relates to the previous repair work and is verified by the Company. The exclusions relating to self-assembled products, self-collection purchases and individual products valued below S$300 shall similarly apply, subject to statutory requirements.
   • For valid claims under this Limited Structural Warranty, the Company may, at its discretion and subject to applicable law, repair the affected component, replace defective parts or provide a replacement product of equivalent specifications or comparable functionality. Replacement components or products may not necessarily be brand new, provided their condition and performance are appropriate to the applicable Warranty remedy and legal requirements.
   • Replacement products or components supplied under this Warranty shall carry only the remaining duration of the original Warranty period, unless otherwise required by law or expressly agreed in writing.
   • Repairs or replacements requiring imported parts or products are subject to varying manufacturing, procurement and shipping schedules. The Company shall make reasonable efforts to complete valid Warranty remedies within an appropriate timeframe, taking into consideration product availability, manufacturing requirements and prevailing logistics conditions.
   • Where a product covered by this voluntary Warranty is determined to be irreparable or cannot reasonably be replaced, the Company may offer an equivalent or functionally comparable product or a store voucher calculated using straight-line depreciation over the original Warranty period, subject to applicable consumer rights.
   • This Limited Structural Warranty is an additional contractual benefit and does not exclude or restrict any rights or remedies available to the Customer under applicable Singapore consumer protection laws.
     

10. Product Characteristics, Manufacturing Tolerances & Natural Variations

    • Furniture manufactured using natural or engineered materials may exhibit variations in colour, grain, texture, patterns, density and surface characteristics. Such variations are inherent to the materials and manufacturing processes and do not, in themselves, constitute defects.
    • All furniture is subject to reasonable manufacturing tolerances. Minor variations in dimensions, proportions, surface finishes, stitching, joints and component positioning may occur due to material properties, manufacturing methods and assembly processes. Absolute uniformity and identical appearances between individual products are not guaranteed.
    • Minor misalignment, uneven spacing, visible joints, variations in panel flushness, and slight differences in door, drawer or component alignment are acceptable within reasonable manufacturing and installation tolerances, provided they do not materially compromise the product's appearance, safety, structural integrity or intended functionality.
    • Certain concealed or non-display surfaces, including the undersides, backs and internal structural components of furniture, may have different levels of finishing from visible surfaces, unless otherwise expressly specified.
    • Upholstered products may exhibit minor variations in stitching alignment, seam positioning, leather grain, fabric texture, cushioning profiles, surface undulations and natural creasing. Newly unpacked products may also exhibit temporary compression marks, indentations or creases arising from packaging and transportation.
    • Furniture installation may be affected by existing site conditions, including uneven floors, walls, ceilings and structural surfaces. Minor variations in alignment, levels, clearances and finishing arising from such conditions shall not, in themselves, constitute defects, provided the installation meets reasonable workmanship standards and does not materially impair safety or functionality.
    • Furniture materials may undergo natural expansion, contraction, settling, compression or minor dimensional changes due to temperature, humidity, environmental conditions and normal use. Such changes do not automatically constitute defects where they remain consistent with the expected characteristics and satisfactory quality of the product.
    • Products of the same model or manufactured using similar materials may exhibit variations between production batches or purchases made at different times. Exact matches in colour, texture, dimensions or finishes are not guaranteed unless expressly agreed in writing.
    • The Company reserves the right to inspect and assess reported product variations, taking into consideration the product's specifications, materials, manufacturing methods, intended use and reasonable standards of workmanship. Variations within acceptable tolerances shall not, solely on that basis, entitle the Customer to repairs, replacements, refunds or compensation, subject to applicable Singapore consumer protection laws.
    • The Company is committed to maintaining a safe and respectful working environment for its employees, representatives and service personnel. Abusive, threatening, intimidating, harassing or otherwise inappropriate conduct towards Company personnel shall not be tolerated. The Company reserves the right to suspend, reschedule or refuse on-site services, including delivery, installation, inspection and warranty servicing, where such conduct occurs or where working conditions are deemed unsafe on reasonable grounds. Services may resume once appropriate safety arrangements have been established. Any additional costs reasonably incurred as a direct result of the Customer's conduct may be charged to the Customer, subject to applicable laws.
      

11. Goods Sold as Clearance or “As Is”
• Products sold as clearance, "As-Is", floor samples, display units, ex-display items or surplus stock may exhibit signs of handling, prior display, cosmetic imperfections, minor wear or other characteristics that differ from brand-new products.
• Such products may include minor scratches, dents, marks, discolouration, uneven finishes, upholstery creases, surface variations or other visible imperfections. These characteristics shall not constitute grounds for claims where they have been specifically disclosed to the Customer before purchase or were apparent upon reasonable examination.
• Customers purchasing clearance, display or "As-Is" products are encouraged to inspect the products before confirming their purchase. The condition, specifications and any identified defects or limitations may be recorded in the sales documentation.
• Products sold under these categories may not be supplied with original packaging, protective coverings or accessories unless otherwise specified. Their condition and included components shall be determined by the descriptions and information provided at the time of purchase.
• Clearance, display and "As-Is" products are excluded from the Company's Limited Structural Warranty unless expressly stated otherwise, as provided under Section 9.
• All such purchases are final and are not eligible for discretionary returns, refunds or exchanges arising from changes of mind, cosmetic preferences or previously disclosed imperfections, in accordance with Section 8.
• Defects or non-conformities unrelated to the disclosed condition of the product shall be assessed separately from the cosmetic characteristics and limitations accepted at the time of purchase.
  

12. Data Protection Notice

This Data Protection Notice (“Notice”) sets out the basis which Maxwell Distribution Pte Ltd or Picket & Rail Custom Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

• • Personal Data
    • As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
    • Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
    • Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits). COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
    • We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
    • We may collect and use your personal data for any or all of the following purposes: (a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you; (b) verifying your identity; (c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; (d) managing your relationship with us; (e) processing payment or credit transactions; (f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions; (g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; (h) any other purposes for which you have provided the information; (i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and (j) any other incidental business purposes related to or in connection with the above.
    • We may disclose your personal data: (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.
    • The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
  • Withdrawing Your Consent
    • The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at customerservice@picketandrail.com.
    • Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
    • Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
    • Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws. 

13. Entire Agreement & Governing Law
• These Terms & Conditions, together with the confirmed sales order, invoice, accepted quotation, approved specifications and any other expressly agreed documentation, constitute the entire agreement between the Company and the Customer concerning the purchase of products and services.
• This agreement supersedes all prior discussions, negotiations, correspondence and understandings relating to the transaction, except for representations, specifications or commitments expressly incorporated into the confirmed agreement.
• In the event of any inconsistency between these Terms & Conditions and the specific product descriptions, specifications or arrangements expressly agreed in a confirmed sales order or approved documentation, the expressly agreed terms shall prevail to the extent of the inconsistency.
• Any amendments, variations or additional arrangements relating to a confirmed order must be mutually agreed and documented in writing. Written communications may include emails, electronic messages, WhatsApp correspondence or other verifiable electronic records exchanged between the Customer and the Company's authorised representatives.
• The Company's failure or delay in exercising any right or enforcing any provision under these Terms & Conditions shall not constitute a waiver of that right or provision.
• If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, that provision shall be ineffective only to the extent of such invalidity or unenforceability, without affecting the validity and enforceability of the remaining provisions.
• These Terms & Conditions and all transactions arising from them shall be governed by and interpreted in accordance with the laws of the Republic of Singapore.
• Any dispute arising from or relating to these Terms & Conditions, the purchase of products or the provision of services shall be subject to the jurisdiction of the courts of Singapore, without restricting access to any statutory dispute-resolution mechanism available to the parties.
• Nothing in these Terms & Conditions shall exclude, restrict or override any rights, remedies or obligations that cannot lawfully be excluded or restricted under the laws of Singapore.
• The Company reserves the right to update these Terms & Conditions from time to time. Unless otherwise mutually agreed, revisions shall apply prospectively and shall not alter the terms governing orders already confirmed.